User Data Deletion Request
Last updated: June 15, 2026 | RealMaster Technology Inc.
RealMaster Technology Inc. respects your privacy and your right to control your personal data. This page describes how to request deletion of your account and associated personal data from any of our apps and services, in compliance with Google Play, Apple App Store, and applicable Canadian privacy law (PIPEDA).
Chinese Summary
如需删除 RealMaster、Report.Rentals 或 RealMaster Discover 相关账号和个人资料，请在 App 内进入 Settings → Account → Delete Account，或发送邮件至 privacy@realmaster.ca，邮件标题请写明 "Data Deletion Request"。请提供账号姓名、注册邮箱，以及需要删除资料的服务名称。我们会在 2 个工作日内确认收到请求，并通常在 30 个自然日内完成处理。
Services Covered
- RealMaster — AI real estate platform (realmaster.com, iOS & Android app)
- Report.Rentals — Equifax rent reporting platform (report.rentals)
- RealMaster Discover — Real estate video platform (discover.realmaster.com, iOS & Android app)
How to Delete Your Data
In the RealMaster or RealMaster Discover app, go to Settings → Account → Delete Account. This will immediately begin the deletion process for your profile, saved searches, and associated data.
Send a deletion request to privacy@realmaster.ca with the subject line "Data Deletion Request". Please include:
- Your full name
- The email address associated with your account
- The service(s) you wish to have your data deleted from (RealMaster, Report.Rentals, RealMaster Discover, or all)
We will confirm receipt within 2 business days and complete deletion within 30 days.
Report.Rentals users (landlords and tenants) can also email support@report.rentals directly. Note: rent payment records already reported to Equifax Canada are subject to Equifax's own data retention policies. We will request removal on your behalf but cannot guarantee removal of data already integrated into your Equifax credit file.
What Data Is Deleted
Upon a verified deletion request we will remove:
- Your account profile (name, email, phone, profile photo)
- Saved searches, favourite listings, and browsing history within our platform
- Showing and open-house records associated with your account
- Lease and payment records within Report.Rentals (subject to legal retention obligations)
- Any other personal data you provided to us directly
Data We May Retain
We may retain certain data as required by law or legitimate business need, including:
- Transaction records required for accounting or regulatory compliance (up to 7 years under Canadian tax law)
- Information needed to resolve outstanding disputes or enforce our Terms
- Aggregated, anonymized, or de-identified data that cannot be linked back to you
- Data already furnished to Equifax Canada under the Report.Rentals service agreement
Timeline
We will acknowledge your request within 2 business days and complete the deletion within 30 calendar days. If additional time is required (e.g., due to legal holds), we will notify you before the 30-day deadline.
Questions?
For any privacy-related questions, contact our Privacy Officer at privacy@realmaster.ca or by mail:
RealMaster Technology Inc.
Privacy Officer
50 Acadia Ave #130
Markham, Ontario L3R 0B3
Canada
You may also review our full Privacy Policy.
For app-store compliance and legacy links, /user-data-deletion redirects to this public page.